Participant

Answered

Forgot to cancel during the trial

Forum|Forum|1 year ago
February 11, 2024
4 replies
7626 views

Hi team, I have been charged for 2 months service fee after the trial, i subscribed the trial in the beginning of Jan and forgot to cancel it, and i literally haven't been using it as you can see that i didn't even log into the account. Today when i tried to cancel the subscription, i was told that not only there's no refund, but also i will be charged for an early cancellation fee of CAD $129.95! And it's the first time i realized it's a yearly plan that charged by month, clearly their terms were not clear enough and no warning about the cancellation fee. It's like robbing money from your pocket, this is hard to accept, and i found nowhere custormer support that i can make a call or send an email to, what kind of company Adobe is??? Really astonished and disappointed.

Correct answer Shivangi_Gupta

Thread Summary

Customers signed up for a free trial of an Adobe product and forgot to cancel before the trial period ended.
This oversight led to an automatic charge to their credit card.
Seeking help to reverse the charge or cancel the plan without paying the early termination fee.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Check Adobe’s Refund Policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
If you're within this period, you're eligible for a full refund.

2. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

Helpful Resources

S

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

Customers signed up for a free trial of an Adobe product and forgot to cancel before the trial period ended.
This oversight led to an automatic charge to their credit card.
Seeking help to reverse the charge or cancel the plan without paying the early termination fee.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Check Adobe’s Refund Policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
If you're within this period, you're eligible for a full refund.

2. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

Helpful Resources

E

Enlightened_speaker2018

Participant

This happened to me too. So predatory and I did not expect that from Adobe.

Peru Bob

Community Expert

i literally haven't been using it as you can see that i didn't even log into the account.

By @Yingying35387877kzbw

Adobe doesn't monitor whether you used the software.

Use the link provided by John T Smith and plead your case. They are usually receptive to polite requests.

Y

Yingying35387877kzbwAuthor

Participant

Thank you, yes it's helpful.

kglad

Community Expert

@Yingying35387877kzbw

going forward: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here,
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-Not using the program(s) does not mean you do not have to pay

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option

Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Y

Yingying35387877kzbwAuthor

Participant

Thanks for your reply, the link is helpful with live chat, and the representative is patient, though he couldn't cancel the subscription for me, he tried to help me lower the bill and explained clearly about the terms. When i first subscribed for the free trial, the terms were not clear enough and hard to notice about the "tricks" - the annual commitment and the early cancellation fee etc. I found out many others encounter the same situation, it's just a shame for a big company to make money out of this.

B

Brian38123332246l

Participant

It is a big problem... and undermines company reputation. If not made clearer and easier to cancel, I suggest publicizing the problem.

Thread Summary

Best Solution for Similar Cases

Helpful Resources

Thread Summary

Best Solution for Similar Cases

Helpful Resources

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded