Forgot to cancel free trial

Question

Hello,

I have signed up to the free trial about a month ago, then forgot to cancel and have paid for one montly payment. I am wondering if there is any chance i could cancel the annual plan without continue payment. Thank you. (I have only just discovered about the 14 days free cancellation policy.., is there any chance I could request for a free refund?).

kglad · Answer

you're outside the free cancellation period. you can cancel but you'll be penalized 1/2 the remaining amount of your subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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