Participant

Answered

Forgot to cancel free trial

Forum|Forum|10 months ago
October 10, 2025
16 replies
1364 views

Hello,

About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.

I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.

I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?
I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Thank you very much for your help and understanding.

Billing

Correct answer gupta shivangi

Hi @marek_7344,

We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days(including trial). I can confirm that you have already cancelled your plan.

Let me know if you have any questions.

^Shivangi

Y

youthful_Cadence8ec1

Participant

Hi, @gupta shivangi my problem was the same, forgot to cancel yesterday for my 7-day free trial, please help me cancel it too..

John T Smith

Community Expert

Only you may cancel... To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-be sure to keep the verification email you will receive when you cancel

Y

youthful_Cadence8ec1

Participant

I’ve already done this but theres no cancellation button :(

A

Adept_musicianacca

Participant

Hello,

I recently started a 7-day free trial of an Adobe plan, but I forgot to cancel it before the trial ended. My credit card has now been charged for the subscription.

I would like to cancel the plan and request a refund, if possible.

I would really appreciate your help in canceling the subscription and refunding the charge.

Thank you for your understanding.

kglad

Community Expert

@Adept_musicianacca

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

A

amazing_Forest407d

Participant

Hi, I also forgot to cancel my 7-day free trial of an Adobe plan. I paid for two months your subscription. I don’t need any more this software. Can you please cancel my further subscription.

Thank you very much for your help.

Igor

M

Mystic_artistry8016

Participant

hello I also had the same issue will I get a refund too?

Peru Bob

Community Expert

@Mystic_artistry8016

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

gupta shivangiCorrect answer

Legend

Hi @marek_7344,

We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days(including trial). I can confirm that you have already cancelled your plan.

Let me know if you have any questions.

^Shivangi