Forgot to cancel my free trial subscription

Question

Hello,I started a free trial on Adobe on 26th november. It's today that I've realised I forgot to cancel my subscription.I didn't have any balance on my card at that time, so the payment failed and I don't have any money right now as well. I want to cancel my subscription asap. I wonder if they will take the due amount when I will have balance on my card?  Thank you for your help!

kglad · Accepted Answer

you're still within the free trial period. fix your payment problems, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

and then cancel. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Animator5696 · Answer

Their payment processor will likely try to charge your card several times at random intervals over the next few weeks to attempt to debit the subscription fee, but if your card keeps declining eventually they will give up, just hard to say when.

The easiest thing to do next time just use a virtual card like halocard for trial subscriptions. I create a new virtual card at sign-up and either set a limit equal to the subscription amount (so they can't ever charge me more) or lock/cancel the card if I no longer want the subscription. Saves all the headaches.

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