I forgot to cancel my subscription during the trial, and for the moment I can’t change my payment methods as I don’t have the means to pay it now. The payment didn’t go throught, and I’m still in the 14 day period. Would it be possible to ask for the cancellation of the subscription?
Thank you for the help!
fix your payment (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html), then cancel:
you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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