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E
Enolapps
Participant
February 9, 2021
Question

Formule

  • February 9, 2021
  • 1 reply
  • 209 views
Bonjour, bonsoir !
J'ai vraiment besoin d'aide, c'est tellement important
 
Voilà, j'ai souscris à l'abonnement étudiant avec mon adresse e-mail de l'école. Je télécharge Creative Cloud après avoir confirmé mon adresse e-mail et voit que les applications dans l'abonnement ne sont pas celles que je devais avoir... Je clique sur mon profil et je vois que la formule est celle d'adobe entreprise... J'avais bien choisi étudiant ...
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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 10, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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