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christianf42110780
Participant
October 15, 2022
Answered

Foto-Jahresabo auf Prepaid umstellen - Aber wie!

  • October 15, 2022
  • 1 reply
  • 454 views

Hallo,

ich habe aktuell das Foto-Abo mit 1 TB Speicher als Jahres-Abo bei monatlicher Zahlung.

Nun habe ich bei den Amazon Prime Days zwei Codes für Prepaid Jahres Abos gekauft (1 x Foto Abo mit 20 GB und 1x Lightroom Abo mit 1 TB). 

 

Wie lassen sich die neuen Prepaid Abos nun mit meinem bestehenden Abo zusammenfügen?

 

Muss ich dazu erst das bestehende Foto Abo kündigen?

Und was passiert, wenn ich das kündige? Es läuft noch ein paar Monate. Habe irgendwo gelesen, dass bei Kündigung 50% der bis zum Ablaufdatum fälligen Monatsbeiträge als Gebühr einbehalten werden.

 

Muss ich mit der Aktivierung also warten bis das bestehende Abo ausläuft, um Kündigungsgebühren zu vermeiden

 

Oder gibt es einen anderen Weg?

 

Danke im Voraus für Eure Tipps.

 

Gruß 

Chris

This topic has been closed for replies.
Correct answer kglad

there are almost certainly restrictions on your amazon purchases. typically, the best deals are for first time subscriiption users (and therefore cannot be combined nor used with an existing subscription).  but i don't know your specifics, so use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 15, 2022

there are almost certainly restrictions on your amazon purchases. typically, the best deals are for first time subscriiption users (and therefore cannot be combined nor used with an existing subscription).  but i don't know your specifics, so use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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