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Carsten29688786531g
Participant
May 2, 2023
Answered

Frage zu Rechnungen

  • May 2, 2023
  • 2 replies
  • 506 views

Hallo in die Runde,
ich habe für unsere Niederlassung in der Schweiz Stock-Credits gekauft. Mir wird im Rechnungsverlauf zwar die Bestellnummer aber keine Rechnung angezeigt. An was liegt das oder wo kann ich mich hinwenden um diese zu erhalten? Liebe grüße Sandra

      This topic has been closed for replies.
      Correct answer Rashmi27002770wxve

      Hi there,

       

      Thank you for writing to us. Happy to help!

       

      We understand that you wish to get the invoice however, the purchase has been made just today. It could take up to 24 hours for the invoice to reflect.

       

      For future reference, please read the help article below for invoice related issues:

      https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

       

      In case you are not able to view the invoice feel free to contact the Support team for further help. We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

      2 replies

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 2, 2023

      @Carsten29688786531g 

       

      if you have a teams or enterprise subscription, https://helpx.adobe.com/enterprise/using/manage-invoices.html

       

      =====================================================

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

       

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

       

      <moved from using the community>

      R
      Community Manager
      Rashmi27002770wxveCommunity ManagerCorrect answer
      Community Manager
      May 2, 2023

      Hi there,

       

      Thank you for writing to us. Happy to help!

       

      We understand that you wish to get the invoice however, the purchase has been made just today. It could take up to 24 hours for the invoice to reflect.

       

      For future reference, please read the help article below for invoice related issues:

      https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

       

      In case you are not able to view the invoice feel free to contact the Support team for further help. We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

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