Frais de résiliation d'abonnement

Question

Bonjour,Je souhaite annuler mon abonnement à Acrobat pro. Cependant, on m'indique que des frais d'annulation anticipée d'un motant de 1116,5 DH vont etre facturés.Etant etudiant, je ne peux pas assumer ces frais supplémentaires. Je vous demande donc, à titre exceptionnel, de bien vouloir proceder à l'annulation sans frais de pénalité, ou bien trouver une autre solution.Je vous remercie par avance de votre compréhension et de l'aide que vous pourrez m'apporter.Cordialement

kglad · Answer

you have to cancel yourself. no one can do that for you.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account ( https://account.adobe.com ) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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