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2 replies

Community Manager
May 15, 2025

Hi @георгий_6342,

 

Thank you for reaching out.

We’ve reviewed your account and can confirm that you currently have an active Individual subscription associated with the Adobe ID used to post this query.

To assist you better, could you please specify the exact error message you're receiving when trying to unlink your payment card?

In the meantime, here are some helpful resources depending on your needs:

Additionally, we noticed there are pending payments for two of your Individual plans. To continue using your services without interruption, please follow these steps to resolve the payment issues:
Fix failed or missed payment

 

I am also moving your query to a more specialized community, where product experts will be better equipped to guide you through your request. We appreciate your patience and understanding.

Regards,
^AN