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mimmieh34065801
Participant
February 2, 2021
Question

FRAUD - I DIDNT SIGN UP FOR ADOBE AND THEY DEDUCTED MOENY FROM MY CREDIT CARD

  • February 2, 2021
  • 2 replies
  • 209 views

i didnt buy adobe and they deducted money from my credit car. I am furious!! who gave them the right to just take money from my credit card.  

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    2 replies

    John T Smith
    Community Expert
    Community Expert
    February 2, 2021

    Before you contact your credit card company go to https://account.adobe.com/products to see what Adobe says you have

    John T Smith
    Community Expert
    Community Expert
    February 2, 2021

    If you didn't sign up for even an Adobe trial (which converts to a paid subscription if not cancelled in time) you need to call the fraud hotline for your credit card and tell them your number has been stolen

     

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730