Fraudulent activity detected in your Adobe Account

Forum|Forum|2 years ago
April 17, 2024
1 reply
223 views

Payment was rejected on 04.04.2024. On 12.02.2024, you received an e-mail stating that your subscription has been rejected. How can I update my payment information and restart the subscription?

This topic has been closed for replies.

kglad

Community Expert

https://helpx.adobe.com/manage-account/using/update-billing-information.html

A

Ali36805156eijgAuthor

Participant

Those who have an active plan can edit the link you share. My plan information does not appear because my membership has been cancelled.

John T Smith

Community Expert

You need to contact support for help... mostly likely using X/Twitter

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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