Fraudulent activity detected on my Adobe Account

Forum|Forum|2 years ago
April 13, 2024
6 replies
605 views

I have subscribed annual plan over a month ago, now I have email says ''fraudulent activity detected'' and adobe cancelled my plan.

No I haven't shared my account with anyone, doesn't use anywhere other than this PC and I even had to create new account because the email linked my old account was hacked.

Account management

This topic has been closed for replies.

K

KarelBBB

Participating Frequently

I don't speak English fully, that's why communication on the phone is a problem for me. every day there are many of the same problems and nobody solves it and we are on the official ADOBE forum. I don't know what to do more to make someone notice that many people have a problem here. Someone needs to start actively addressing this.

Could an adobe staff member help us here?

I think there are a lot of people with the same problem! 😞

ADOBE I NEED HELP

kglad

Community Expert

it seems most of you purchased a coupon or redemption code from an unauthorized vendor. if that's what occured to you, contact the vendor and ask for a refund. if denied, contact your credit card issuer and dispute the charges.

in the meantime, you can start another subscription with a new adobe id/email address.

C

chndmrl

Participating Frequently

same here, People who has renewed/purchased their license before the price increase in March, have been marked as fraudulent i guess.

R

Ramazan Doğan361776397y86

Participant

Yeah it seems like samething has happened to many people on same date. Also me and my sister's memberships have cancelled, she also has a topic for that. We also contacted with agents and got the same will be contacted after further investigation in 5-7 days. Even at first my sister's agent didn't want to send it to investigation and just wanted to get rid of her. After she insisted, clearly he got angry and upset and couldn't refuse the request and sent it to investigation and directly logged of.

kglad

Community Expert

@Serhad35857010n6v9 @default7rlej2or1x42 @Ramazan Doğan361776397y86

same answer. contact support and start a trial subscription (with a different email/adobe id) if you can't wait a few days to hear back from adobe support. but be certain to cancel that subscription before you are charged.

D

default7rlej2or1x42

Participant

I have the same 😞

kglad

Community Expert

@Murat3670991497di

like @Berke., contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.