Participant

Question

Fraudulent activity detected on your Adobe Account

Forum|Forum|1 hour ago
June 23, 2026
3 replies
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Just tonight my account subscription had been cancelled due to being detected of “fraudulent behavior”. My account subscription was purchased on the official website, using my university’s email, and I purchased a student account during the sale (I got 76% sale for Creative Cloud). It has been 1 month since I made my purchase. I paid my bill and today they also billed me $8, the amount I had to pay each month. The purchase was successful and they billed my card already. And now my account is cancelled right after I paid my buck. I really wanna solve this because I’m on my last subject right now and I can’t lose this account. Does anyone know if there is any problem with this, because I really don’t see the fraudulent behavior.
P/s: this account is used on 2 devices, one is mine, one is my friend’s, and the card belongs to my friend as well. I really want to revert this accusation and continue to use my account please.

Peru Bob

Community Expert

@Trang3411849683wp

this account is used on 2 devices, one is mine, one is my friend’s

That may be the fraudulent activity.

Sharing your Adobe account with someone is against Adobe policy, and can interrupt workflows, damage files, and may cause security problems that put your personal information at risk. Learn more about Adobe's policies that prohibit account sharing.

from here:

https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

kglad

Community Expert

you acknowledged fraudulent usage in your post.

Trang3411849683wpAuthor

Participant

can you tell me which of the actions above is fraudulent usage?

Jeff_A_Wright

Community Manager

Thanks for posting to this public discussion forum, Trang.

I am sorry for any problems you have encountered with your account. I can confirm that the communication you received regarding your account was genuine.

Please click on https://adobe.ly/4aiLehR to speak with a member of our team who can help you review your accounts and purchases.

I don't see any records of previous attempts to reach us, Trang. If the device or network you are using is managed by your school, you will need their help to reach us at https://adobe.ly/4aiLehR.

I am truly sorry you are having to deal with this, Trang, and I hope it doesn't interfere with your school work. Please reach out to us directly at https://adobe.ly/4aiLehR as soon as possible.

Please update this public discussion thread if you have any additional questions, Trang. ^JW

Trang3411849683wpAuthor

Participant

I typed “Agent” on the Adobe Virtual Assistant like some other posts suggested and it said “It doesn't look like there's an active plan linked”. I want to speak with a human member, how can i do that?

Jeff_A_Wright

Community Manager

I appreciate the update, @Trang3411849683wp.

There is still no records of any attempts to reach us. Please have someone from your school help you reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen so your account can be reviewed.

No action will be taken from this public discussion, so please focus your efforts on using a device that can reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

There is no need to use the word agent to contact someone, but the device will need to be able to establish a secure connection to Adobe at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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