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Participant
July 16, 2026
Question

Fraudulent activity detected on your Adobe Account

  • July 16, 2026
  • 2 replies
  • 16 views

Hi, I just got a mail from Adobe saying “Fraudulent activity detected on your Adobe Account” So I just got the subscription 2 days ago using my card and i was on a trail period. Though it shows “As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.” But, my genuine concern is will I be charged after the trail period ends or my subscription got auto cancelled and i have nothing to worry about or should i connect with the support team regarding my subscription or charges?
Please Help

2 replies

ShivangiGupta
Community Manager
Community Manager
July 16, 2026

Hi ​@Sulav_Ch,

Sorry for the trouble. Please feel free to contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you have any additional questions.

 

^Shivangi

^Shivangi
kglad
Community Expert
Community Expert
July 16, 2026

there’s no charge if your trial/subscription is cancelled.

 

but check to make sure: https://account.adobe.com 

 

does it show any subscriptions?

Sulav_ChAuthor
Participant
July 16, 2026

Hi, Thanks for the heads up. Really appreciate it, and no It doesn't

 show any active subscription on my account. 

kglad
Community Expert
Community Expert
July 16, 2026

then you’re in the clear.  keep that cancellation email just in case you checked the wrong account or there’s some other glitch.  it’s your only proof of a cancelled subscription.  the screenshots don’t include a date so they’re not proof of a timely cancellation.