Participant

Question

Fraudulent activity detected on your Adobe Account

Forum|Forum|2 years ago
September 30, 2023
5 replies
2961 views

I was sent an email stating that my Adobe Creative Cloud subscription has been canceled due to fraudulent activity. I had an active subscription purchased directly from Adobe (on the website) and was valid until September 2024.
After 10 days I received a letter that my subscription was cancelled.
What kind of fraudulent activity could there be if it was purchased through your official website?

iOS: iPhone

This topic has been closed for replies.

R

robi10101298

Known Participant

There is no help for this, if you stacked codes adobe will not help you, they don't even care.

kglad

Community Expert

@robi10101298

what codes did you stack?

R

robi10101298

Known Participant

adobe creative apps all apps 100gb , they were like 4$/month on gg sel and it worked for 3 months and after this it stopped working and this is definitely not fair since I redeemed successfully 14 months of those apps and after just 3 it stopped working

C

Charlie.D

Inspiring

Please contact Adobe Support directly to confirm your account health and status. I recommend via Chat at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

John T Smith

Community Expert

>Could it be a problem that my friend bought a subscription in his country, through his card, to my account?

That IS a problem... you are not allowed to share your account http://www.adobe.com/legal/licenses-terms.html
-you may use on ONE computer at a time, and you may NOT share your subscription

I

ildardbdrdvAuthor

Participant

hmm...maybe then the problem is not the payment at all, but the fact that I connected my account on my phone, my wife’s phone and tablet?

In this case, is it possible to solve this problem?

John T Smith

Community Expert

First you said a friend is using your account... now you say your wife is using your account

Neither of those is allowed... you, the account owner, may have 2 active devices... and you may use 1 at a time

Both your friend and your wife need to sign OUT of your account and buy their own subscriptions

kglad

Community Expert

verify that the email was a scam by checking your account: https://account.adobe.com

(otherwise, common fraudulent activity would be use of a suspect credit card.)

I

ildardbdrdvAuthor

Participant

No, my account is active and not blocked.
Could it be a problem that my friend bought a subscription in his country, through his card, to my account?

kglad

Community Expert

at this point, you should clarify if there's a problem by contacting adobe support so they can check your account from their end. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

JohanElzenga

Community Expert

Sounds like a phishing email...

-- Johan W. Elzenga

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