Fraudulent charges

Forum|Forum|7 months ago
June 19, 2025
1 reply
162 views

I have charges on my credit card account from Adobe that I did not authorize. There is no ability for me to connect with an agent on the customer support page because the AI program keeps saying I do not have any Adobe orders or subscriptions (go figure). I need to speak to someone to reverse the charges but there is no number listed ANYWHERE.

Please provide me with a number to call.

Billing

kglad

Community Expert

check your account, https://account.adobe.com

if that shows no subscription check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

if you still don't recognize the charges, contact your credit card issuer and report fraud (which would be perpetrated by someone using your card to purchase a subscription for themselves or, more likely, to scam someone else).

Shivangi_Gupta

Community Manager

Hi @shayla_4069,

I confirm there is no active subscription associated with your account. Also, there is no record of any transaction requested by Adobe. Did you speak with bank about these charges?

Let us know.
^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded