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arlette_geeraerts
Participant
March 31, 2020
Question

Fraudulent use of account

  • March 31, 2020
  • 2 replies
  • 229 views

Hi,

 

My credit card details were used for fraudulent subscription to your Stock Photos product.

I received a monthly billing for 36,29 eur / month on 13 FEB 2020.

I have never signed up for this.

After the first payment on 13 FEB 2020, I have instructed my bank the cancel the CC as I did not use your services.

 

Please help me in canceling my current subscription and also reimburse me the first charges of 36,29EUR.

 

Regards,

Arlette Geeraerts

This topic has been closed for replies.

2 replies

Just Shoot Me
Just Shoot Me
Legend
April 1, 2020

Contact your bank and or credit card company. Your CC numbers have been stolen. This has nothing to do with Adobe.

You need to dispute the charges with your bank and or CC company and get a new CC number.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 31, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also: beware of answering anyone who sends you a private message
-click here for more information https://tinyurl.com/10791730

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