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Participant
May 6, 2020
Question

Free Plan vs paid Photography Plan confusion [was: Trouble]

  • May 6, 2020
  • 3 replies
  • 344 views

[Topic edited by moderator for clarity.]

 

So I recently bought the $9.99 package from adobe which includes photoshop, light room, light room classic, XD, Premier rush, and bridge. Howver just XD, Premier rush, and bridge show up on my subscription deal and the other three show up as trails. Anyone know why this is happening to me? I have already recieved the "thank you for your purchace" email. 

 

This topic has been closed for replies.

3 replies

ProDesignTools
Community Expert
Community Expert
September 30, 2021

Yes, unfortunately that was a bit confusing how the apps were presented... But Adobe listened to user feedback and changed the layout:

 

https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12335584#M11119

 

Now, Premiere Rush no longer appears under "Available in your plan" – but rather further down under "Apps to try"... This is a significant improvement and helps make things clearer.

Nancy OShea
Community Expert
Community Expert
May 6, 2020

XD & Premier Rush are NOT included in the Photography Plan. 

What's included in a paid Photography Plan?

 

Benefits of Free Membership Plan

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
May 6, 2020

Step I 

Please log-in to your account below to confirm your plan is active and payment details are current and e-mail is verified.
https://account.adobe.com/plans


Step II

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you still need help.

 

Nancy O'Shea— Product User & Community Expert