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Participant
July 9, 2021
Question

Free Trial

  • July 9, 2021
  • 3 replies
  • 179 views

The Adobe app said I get a 7 day free trial THEN $9.99 a month. I just immediately got charged for it! Why?!

    This topic has been closed for replies.

    3 replies

    John Waller
    Community Expert
    Community Expert
    July 12, 2021
    quote

    I just immediately got charged for it!

     

    How much?

     

    Adobe does do a $1 charge to verify your card which is subsequently reversed.

     

    Nancy OShea
    Community Expert
    Community Expert
    July 11, 2021

    Are you sure it wasn't a test charge to ensure your card is legitimate? 

    If needed, you have 14 days in which to cancel & request a full refund.

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    July 9, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730