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nazar_7735
Participant
February 21, 2025
Question

Free Trial

  • February 21, 2025
  • 3 replies
  • 336 views

I signed up for a free subscription and 14 days have passed and I can't cancel it says update payment details tell me how to cancel the subscription I've tried everything

 

[Mod: Moved to the Account, Pament & Plan forum]

 

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 24, 2025

Hi @nazar_7735,

Thanks for reaching out to the community. I checked and found that you subscribed to Adobe Photoshop and Adobe Stock on February 2, 2025 which makes it 21 day old.
As mentioned in the article shared by the expert above, free trial or complete refund is available if the subscription is canceled within 14 days.

Unfortunately, the limit has been crossed in this case.

Did you try cancelling during this time? Did you get any trouble?

Let us know. We are here to help.


^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 22, 2025

    you have to correct payment problems before you can cancel.  and be aware of the cancellation penalty, if you commited to an annual subscription per the terms linked in @AxelMatt 's message.

      N
      nazar_7735Author
      Participant
      February 22, 2025

      Okay, I'll update but I don't have money on my card and I want to cancel the subscription so that they don't charge me. I wanted to use the trial period and cancel the subscription but it says I still paid. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 22, 2025

      again, you must fix the payment problem before you can cancel.

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        February 22, 2025

        Please take a look here:

        https://helpx.adobe.com/manage-account/using/cancel-subscription.html

        and here:

        https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

         

        If this isn't help, try to enable popups and cookies in your browser or use another browser.

         

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