Free trial account cancellation failed

Question

I wouldn't believe a company such as Adobe has scammed me out of money... but it has happened.
 
Back in October last year I signed up for one of those free trials. I wanted to try a specific feature in Acrobat that wasn't in the free version. I can't even remember what it was for and barely even use Free Acrobat.
 
And I'm certain I cancelled my trial, but 3 months later I notice my credit card is being billed. What's worse, if I cancel I have to pay a massive cancellation fee. It seems I've unwittingly signed up for a 'discounted' 1 year account.
 
I had NO emails notifying me that my trial had ended. I had NO emails with invoices for those payments.
 
And no email address at which to complain about this, just one of those chat windows. 
 
What Adobe? 
[edited by moderator]

Rashmi27002770wxve · Accepted Answer

Hi Alex28052589y1wn,

Happy to help!

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

We are sharing a couple of help articles which will help you to understand how to

cancel a subscription - https://helpx.adobe.com/manage-account/using/cancel-subscription.html
the cancellation terms of your subscription - https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, you will need to get in touch with the Support in case you have any questions related to billing.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

kglad · Answer

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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