Free trial cancel bug

Question

I want to cancel my free trial for photoshop and creative cloud. Signed up for both today, but it's far from what I expected it to be. When I try to cancel via my profile page, it throws me an error at the end. Also tried to contact the chatbot, which seems to be out of service (I tried on 3 different devices). Already stating this here so I won't get charged for anything after this free trial ends and I'm not able to cancel. Who can help me out?

Shivangi_Gupta · Accepted Answer

Hi ob_default46396860,We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/4qjt0D7^Shivangi

kglad · Answer

while waiting, try using a mobile phone's updated non-opera browser with wifi disabled to see if you can cancel using that.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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