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Participant
Nov 20, 2024 11:51 PM UTC
Question

Free trial cancellation

Hi there.

I created a free trial account 4 days ago (16 November) and I cancelled it today (20 November). In the cancellation email I can see that my account will revert to a basic, FREE level of membership which means to me that I won't be charged for anything. However, after I did some research (because I find it difficult to cancel the free trial with all these errors that came up) I was surprised to see how many people are complaining about the fact that you guys have charged their cards after the cancellation.
I'm writing this 3 days in advance before my "free trial" ends, witch I have the confirmation that I cancelled it anyway and I'm asking you to inform me if I will be charged for something or any reason that my basic, FREE level of membership will lead me to further payments to Adobe.

Thank you.

 

 

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5 replies

kglad
Community Expert
Community Expert
Nov 21, 2024 12:13 AM UTC

 check your account to confirm, https://account.adobe.com

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Participant
Nov 21, 2024 10:25 AM UTC

Doesn't show that I cancelled my subscription 

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Kanikas
Legend
Nov 21, 2024 10:30 AM UTC

Hi vasile_1241,

As I see that have cancelled the Photography plan under the ID that you are using with this community. The plan is no more active.

Let us know if you have any questions.

 

 


Thanks

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