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jed_reiner_lingayo_4837
Participant
Nov 25, 2024 6:09 AM UTC
Answered

Free Trial Cancellation

I downloaded InDesign for a school project with the free trial plan. I only used it for like 8 hours and immediately cancelled the free trial plan. But after 7 days, I received an email that I have to pay for the monthly fee. Any Adobe employee out there reading this, please HELP!

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    Kanikas
    KanikasCorrect answer
    Legend
    Nov 25, 2024 8:59 AM UTC

    Hi Jed,

    The Indesign subscription that you are referring to has been cancelled. Let us know if there is anything else we can help you with.


    Thanks

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 25, 2024 1:43 PM UTC

    and you can (and should) confirm cancellation by checking your account, https://account.adobe.com

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    Kanikas
    KanikasCorrect answer
    Legend
    Nov 25, 2024 8:59 AM UTC

    Hi Jed,

    The Indesign subscription that you are referring to has been cancelled. Let us know if there is anything else we can help you with.


    Thanks

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