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M
Mattias29249357bmti
Participant
April 13, 2023
Question

Free trial cancellation bug

  • April 13, 2023
  • 2 replies
  • 308 views

I was trying to find an old file from Illustrator from a few years ago, so I went for a free trial. Couldn't find it, and cancelled my free trial after 3-4 days. I know for a fact I cancelled it. Just got billed for it anyways, and I can't seem to find ANYWHERE to actually get direct help from contact support. 

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 13, 2023

Mattias, sorry for any confusion. I am showing that Illustrator and Stock memberships have been canceled. If you have specific questions about a charge, then please begin a secure chat session as suggested by Nancy. When you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen the chat window will automatically appear.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 13, 2023

    [Moderator moved from Using the Community forums to Account, Payment & Plan.]

    You may cancel within first 14 days & request a refund.  If you cancelled, you received a confirmation email. Check your spam folder.  There should also be a record of it in your online account's support history panel.  Log-in below.

    https://account.adobe.com/support


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

    Hope that helps.

    Nancy O'Shea— Product User & Community Expert
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