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Participant
February 12, 2025
Question

Free Trial cancellation - still charged

  • February 12, 2025
  • 3 replies
  • 151 views

I cancelled my Adobe after effects subscription but I am still being charged. Is this an oversight on your part or is it deliberate?

I would like you to refund me and confirm that my cancellation has been accepted.

    3 replies

    gupta shivangi
    Legend
    February 12, 2025

    Hi @adil_3022,

    We appreciate you writing in. I checked and found that you have an active subscription to Adobe Stock. This is the reason you are getting charged.

    I hope it clarifies the doubt.

    Let me know if you have any questions.


    ^SG

    kglad
    Community Expert
    Community Expert
    February 12, 2025

    check your account to see if you canceled within 14 days of starting your first trial, https://account.adobe.com

    kglad
    Community Expert
    Community Expert
    February 12, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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