Skip to main content
Participant
July 20, 2021
Question

Free trial is not free!

  • July 20, 2021
  • 3 replies
  • 124 views

I clicked the free trial to edit the documents and it immediately charged me $9.99 and won't refund when I cancel it!  Total BS Acrobat!

    This topic has been closed for replies.

    3 replies

    John T Smith
    Community Expert
    Community Expert
    July 20, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Kanikas
    Legend
    July 20, 2021

    Hi there, 

     

    If you have already used the trial before using the same ID or machine, you are no longer eligible for the next trial. 

     

     

    Thanks 

    Kanika 

    Nancy OShea
    Community Expert
    Community Expert
    July 20, 2021

    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

    Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
    https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

     

    Nancy O'Shea— Product User & Community Expert