Free trial issue

Forum|Forum|1 year ago
July 1, 2024
3 replies
427 views

I had opted for free trial for 1 month. But then why was 349 deducted ?

Correct answer jane-e

The free trials are for 7 days, not one month. They convert to a paid subscription if you don't cancel within the 7 days. You can get a refund if you cancel your plan within 14 days. We can't see account information; you'll need to contact Adobe Customer Care.

I've moved your post from Using the Community to Account, Payment & Plan.

To contact Adobe Customer Care, try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

E

Erica39065537ay6j

Participant

I OPTED FOR A FREE TRIAL AND MONEY WAS DEDUCTED AND AND I STILL HAVE 6 DAYS ON MY FREE TRIAL. I AM EXTREMELY DISSAPOINTED THAT THERE IS NO WHERE ON THE SITE THAT I CAN DISPUTE THIS. I WANT A REFUND IMMEDIATELY

kglad

Community Expert

@Erica39065537ay6j

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

W

Wolfgang38731374sh12

Participant

Why would you put a trial on a annual plan and not a monthly knowing most people would forget to cancel the trials . I know delete my comment and say I should have read better. You got me. Tricks on me but I will sleep better at night knowing I said my peace. This is not good business! Amen and peace be with you.

kglad

Community Expert

what difference would it make if there were trials for all plans?

jane-e

Correct answer

Community Expert

@swati38356747nvfo

The free trials are for 7 days, not one month. They convert to a paid subscription if you don't cancel within the 7 days. You can get a refund if you cancel your plan within 14 days. We can't see account information; you'll need to contact Adobe Customer Care.

I've moved your post from Using the Community to Account, Payment & Plan.

To contact Adobe Customer Care, try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded