Skip to main content
P
Pavlicz0101
Participant
September 12, 2021
Question

Free trial - no option to cancel

  • September 12, 2021
  • 3 replies
  • 2308 views

I used the 7 days free trial of Ps, Illustrator and Indesign. I installed the apps by signing into Creative cloud with my personal email and clicking "Try" at the apps. I was asked no credit card info. I had the app on my PC because my school license just got cancelled in August.
Now I can't cancel the trial in the usual "manage plans" way, because according to the site I have no plans. So I just unistalled the apps in the CC desktop app, then uninstalled the CC from my computer. Is this sufficient?

This topic has been closed for replies.

3 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 13, 2021

Hello @Pavlicz0101 and @eddag3156525,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    E
    eddag3156525
    Participant
    September 15, 2021

    Nothing works.

    There is no cancel button, when clicking on the first link you suggested.

    Also, there is no virtual assistant pop-up when using the second link you suggested. 

    I got 3 days before I have a membership I don't want! There has to be some way to contact adobe support

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 15, 2021

    If the chat popup is not opened automatically then there is something like ad blocker, script blocker or firewall blocking the thing, try disabling these or try using a different browser, device or network. I just checked and it works for me.

    -Manan

    -Manan
      E
      eddag3156525
      Participant
      September 13, 2021

      Hi! For me it is the same. I did not get mail confirmation that I am using the 7 days free trial of indesign, in the manage plans is no trial. So I can't cancel the trial either. Please help!

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        September 13, 2021

        Have you ever given a credit card number to Adobe?

        If so, they may have it on file.

         

        Are you using a different email address?

        P
        Pavlicz0101Author
        Participant
        September 13, 2021

        The school license was for a school email address, but the trial now is on my personal email. As I mentioned I was not asked for any credit card information this time. But I've created my account 5 years ago and I don't remember the circumstances. My card was changed multiple times, I was never charged for anything.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices