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Nicola28513884zsbf
Participant
February 21, 2023
Question

"Free" trial payment

  • February 21, 2023
  • 2 replies
  • 268 views

I just had a free trial for 7 days for adobe premiere pro and now almost £20 came out of my account but on my account, it says that I have no paid plans as I cancelled it. Does anyone know why my account has still been charged?

 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 21, 2023

you can check your account, https://account.adobe.com, but you'll need to contact adobe support no matter what you see to get help with this.  the 3 ways to contact adobe support are in @Peru Bob's message

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 21, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    or Twitter:
    https://twitter.com/AdobeCare

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