Free Trial Payment

Forum|Forum|2 years ago
May 17, 2023
2 replies
954 views

I installed Adobe Premier Pro (month subscription) free trial of seven days on march 19th and canceled the subscription on march 25th, the seventh day. Despite this I later found a payment of €36.59 for Adobe. Why?

Billing

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Correct answer kglad

@Andre319

did you contact adobe support?

kglad

Community Expert

was that payment later refunded?

if not, contact adobe support per @Peru Bob

A

Andre319Author

Participant

no, unfortunately

kglad

Correct answer

Community Expert

@Andre319

did you contact adobe support?

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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