Free trial that comes with Adobe own course on Coursera platform is cancelled due to non-existing fraudulent activity

Question

So, I was in the middle of a project and poof my 4 month trial I’ve got through Adobe own course on Coursera.com is canceled due to fraudulent activity, although there are none.

It was all legal and legitimate, perfect for what I was planning with becoming of course paying client later on.

I’ve got the email telling me in short that fraudulent activity is detected over my account, and to call 866-493-4991 which I can’t currently. Completely insane situation.

Chat is moving me through the same loop over and over, I was so tired last night.

Is there any hope for happy conclusion?

nebojsaismypersonalname · Accepted Answer

So, they admit now there was a mistake. From the email they sent me:

After further review, we’ve determined that this transaction was cancelled in error.

We apologize for any inconvenience caused.

But they didn’t restart my free trial or anything, just offered me small discount on buying package. So now I’m on that one, sigh...

kglad · Answer

don’t call the number.

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