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Caromy
Participant
March 26, 2023
Answered

from normal account to student account

Hello, 

 

I would like to switch my normal account to student. How to do it?

I have the necessary certificat. 

 

Thanks

CB

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kglad
kgladCorrect answer
Community Expert
March 27, 2023

@Caromy 

 

there's probably no penalty for your change of plan, and yest, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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8 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 26, 2023

Cancelling an Annual plan early will incur a 50% early cancellation fee.  To avoid fees, wait until your 12 month of service to cancel and resubscribe to the Student plan. 

When does your current plan expire?

https://account.adobe.com/plans

 

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Nancy O'Shea— Product User & Community Expert
    CaromyAuthor
    Participant
    March 27, 2023

    Thank you Nancy.

    Well, my plan will expire in February next year (HaHa!), but I calculated and I think I still win if I change now (because students price is really lower than the current one I have).

    I'm gonna speak through the chat or by phone to be sure.

    Have a nice week.
    CB

    Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 27, 2023

    @Caromy 

     

    there's probably no penalty for your change of plan, and yest, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Translate
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 26, 2023

      As far as I know you need to cancel your current account and buy a new subscription

       

      To do so without paying the early cancellation fee you need Adobe support

       

      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      or
      Telephone https://helpx.adobe.com/contact/phone.html
      or
      Twitter tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      Translate
        CaromyAuthor
        Participant
        March 26, 2023

        Okay, thank you!!

        The chat is saying I need to contact them again in 7 hours due to technical outage. I'm gonna try to call them tomorrow, or try again with the chat. 

         

        Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 27, 2023

        as long as you're changing plans, adobe will probably wave cancellation fees.

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