Frustrating experience with Adobe.

Question

I have never found it this difficult to try and cancel a membership, it makes me wonder why they would make it so challenging if they didn't have full confidence in their product. Because it was so difficult to cancel, I decided to cancel the credit card that it was linked to, and so when I went to go cancel again, it said I needed a valid method of payment to cancel membership.

I changed it, but then it wouldn't update so then I check back a few weeks later, and I'm already billed twice and then it says in order to cancel membership, I would have to pay a early cancellation fee (worth about 3 months worth of membership) and I would immediately lose all access to their products and thigns I have bought in the past.

I can't even send them an email to get this straighted out .

terrible

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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