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Participant
April 1, 2023
Question

Full refund

  • April 1, 2023
  • 1 reply
  • 175 views

For some reason i canceled my plan withing 14 days and still hadnt my money refunded. How many days does it usually take 

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1 reply

kglad
Community Expert
Community Expert
April 1, 2023

assuming you have an individual subscription, up to 14 business days.

 

check your account, https:account.adobe.com

 

if something looks amiss, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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