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Participant
December 10, 2019
Question

Full refund for cancellation.

  • December 10, 2019
  • 1 reply
  • 215 views

Hello!

 

This afternoon, I've mistakenly paid for using 'Creative Cloud' for one-month. I thought I could use it for free for 14 days but I've just realized that the money has been withdrawn from my account. I really didn't mean to pay it.

 

If I knew that I have to pay it, I wouldn't have used it. Anyway, I've just canceled all the plans. So I just want you to make sure that I can fully get my money back. Because I've just downloaded it 30minutes ago and made a cancellation right away.

 

Please get back to me as soon as possible.

 

Thank you.

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1 reply

Community Expert
December 10, 2019

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below 

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https://helpx.adobe.com/contact/support.html 

 

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