Participating Frequently

Question

Fund request

Forum|Forum|8 months ago
May 16, 2025
3 replies
1287 views

How do I request a refund after a successful plan cancelation? In other words is the refund automatic or not? Thank you in advance.

S

sherly_5336

Participant

Saya ingin mengajukan refund dana di apk adobe scan pdf karna tidak sengaja berlangganan mhon kembalikan dana tersebut

kglad

Community Expert

you must cancel your subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

Shivangi_Gupta

Community Manager

Hi @gergana_5971,

Thanks for writing in. I checked your account details and found that you have cancelled your subscription to Adobe Acrobat and AI Assistant for Acrobat. For requesting a refund, please contact our support team here: https://adobe.ly/43dCipz

Let us know if you have any questions.

^SG

G

gergana_5971Author

Participating Frequently

Hello, thank you for contacting me!

I have been on this page but the ai assistant was not able to help me with
my refund so i need a *person* to confirm my eligible *refund. *Please can
you do that for me and if not can you give me an email of Adobe that can do
that for me?

Thank you in advance.

Kind regards,
Gergana.

kglad

Community Expert

persist and you can bypass the bot

kglad

Community Expert

copy and paste here the confirmation emails from adobe after redacting personal info

for the trial start (showing the date)

for the cancellation (showing the date)

G

gergana_5971Author

Participating Frequently

Thamk you for your reply!

I am now attaching my confirmation emails and will wait for them to give me a feedback on my refund. I started the trial at 10 of may and ended it on 16 of may. I am looking forward to your response Adobe.

IEN2025023942845-PDF.pdf

IEN2025023942839-PDF.pdf

kglad

Community Expert

i'm not adobe.

an employee will need to give you that information

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