Funds debited despite cancellation

5 replies
25 views
Translate

I cancelled my trial subscription in accordance with the terms, yet the payment was still deducted via PayPal without any prior notice. I cannot find anyone to contact to get my money back. Can anyone here help me with this?

AkanshaAshraCorrect answer

Community Manager

Hi @Harmonious_code23d2

Thank you for writing in.

We checked your account and can see that you’ve already connected with our support team under case ADB-47884415-Q1D0. The team will assist you further and guide you in the right direction regarding your concern.
^Akansha

H

Harmonious_code23d2Author

Participant

Thank you. After long search I got it.

Translate

AkanshaAshra

Correct answer

Community Manager

Hi @Harmonious_code23d2

Thank you for writing in.

We checked your account and can see that you’ve already connected with our support team under case ADB-47884415-Q1D0. The team will assist you further and guide you in the right direction regarding your concern.
^Akansha

Translate

M

Manan Joshi

Community Expert

Check if your cancellation did go through or not. Check you currently active plans at https://account.adobe.com/plans

If it was cancelled successfully you should have a confirmation email. Contact Adobe Support with that email and they shall refund you.

If you have to cancel something follow the article linked below

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

For charge details you can see

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

If you don’t identify the charge and all is cancelled then maybe your payment method is compromised get it blocked by the bank as the first step

Translate

-Manan

H

Harmonious_code23d2Author

Participant

After cancellations I received an email saying that all was cancelled but the plans are still active. How can I contact Adobe Support? I have not found any a possibility to do this. Therefore I sent an email to the general Adobe email address but have not received any reply. It is very frustrating.

Translate