gastos cancelación de un plan

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Acabo de cancelar la suscripción de Adobe. Me indica unos gastos de cancelación de 79 euros, está claro que no habré leido las condiciones bien en su momento. No volveré jamás a contratar un producto suyo

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M

Manan JoshiCorrect answer

Community Expert

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

In case you did not jump the free cancellation period by much and had some genuine trouble canceling the plan you can contact support and let them know, you might land a refund, no harm in talking.

To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

S

st_7005

Participant

yo estaba en ello y he ido a la pagina de contratacion yblo único que pone es que si cancelas pasados los 14 dias de prueba se te pueden aplicar gastos. pero en ningún momento pone cuanto ni esa barbaridad. Y encima yo lo cogíporque necesitaba usar las firmas digitale sy no funciona correctamente.

Creo que lo mejor es consultar con un abogado o con el OMIC.

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kglad

Community Expert

here are the terms: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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R

Roosvelt29431778fu8e

Participant

A mi paso lo mismo, nunca mas.

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kglad

Community Expert

@Roosvelt29431778fu8e

please don't post duplicate messages.

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M

Manan Joshi

Correct answer

Community Expert

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

In case you did not jump the free cancellation period by much and had some genuine trouble canceling the plan you can contact support and let them know, you might land a refund, no harm in talking.

To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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-Manan

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