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Participant
October 22, 2020
Answered

Где вообще поддержка?

  • October 22, 2020
  • 1 reply
  • 311 views

Где вообще поддержка? В чате никто не отвечает, такое ощущение что все вымерли. Срочно отмените подписку или я это сделаю через банк.

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Correct answer Manan Joshi

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

Manan JoshiCommunity ExpertCorrect answer
Community Expert
October 22, 2020

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Participant
October 22, 2020

Hi, thanks for reply

 

Well, when I follow the guide I get this one 

 

And there is just one replying by support on this link, I waited more than 20 min and nothing