Skip to main content
Participant
October 11, 2026
Question

Gegevens toevoegen

Ik moet mijn gsm nummer toevoegen in mijn account maar krijg telkens de melding dat er een fout is opgetreden tijdens deze handeling. Wat kan ik doen zodat ik deze gegevens wel kan invullen. 

    3 replies

    kglad
    Community Expert
    Community Expert
    October 12, 2026

    p.s. when trying a different browser, use a mobile phone’s update (non-opera) browser with wifi disabled

    Translate
    AkanshaAshra
    Community Manager
    Community Manager
    October 12, 2026

    Hi ​@Luma__studio__ ,

    Sorry to hear you're running into this issue while trying to add your mobile number.

    If you're receiving an error message when adding your phone number, please try the following:

    • Refresh the page and try again.
    • Use a different browser or an Incognito/Private browsing window.
    • Clear your browser's cache and cookies.
    • Make sure the phone number is entered in the correct format, including the country code if required.
    • As suggested by one of our community experts ​@Manan Joshi , try a different browser or network. If you have any ad blockers, VPNs, or firewall settings enabled, temporarily disable them and try again.

    You can also refer to this article for detailed steps: Add or update phone number in Adobe account | Adobe Account

    If the issue continues, please share a screenshot of the error message (if possible) and let us know which browser and device you're using.

    ^Akansha

    Translate
    Community Expert
    October 12, 2026

    Try a different browser/network. If you have any adblockers or firewalls active then disable them and then try

    Translate
    -Manan