Generative credit reset date not aligned with new promo code subscription

Question

On Aug 23, I redeemed a new one-month code the same day expecting a fresh 4,000-credit cycle. Instead, credits are still tied to an old billing anchor date and won't reset for another week, meaning I'll only get ~3 reset cycles instead of 4 over this subscription month. Looking for clarification on why new codes don't reset the credit cycle, and whether this can be corrected.

So far 2 Adobe agents failed to help me every time login off. Seriously?

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Tom Tom.My apologies for the issues youencountered when redeeming your recent credit purchases.I reviewed the account and can confirm that your Creative Cloud Pro membership is active and that you currently have available generative credits remaining. I do see your recent credit purchases recorded and understand our team is investigating why they are not currently visible in your account.I can see that case ADB-46784296-Y3V8 is already open for your inquiry. Please add any new information or questions directly to that case so the team can continue their investigation and provide updates regarding their findings.If you need help locating or updating your support case, see:https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.Please update this public discussion thread if you have any additional questions, ​@Tom Tom.

Peru Bob · Answer

If Firefly, each code has its own reset date. I don’t think you can change the reset dates to match.

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