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Bill Broughton
Participating Frequently
Aug 13, 2026 12:40 PM UTC
Question

Generative credits allowance mismatch between Account page and PS status indicator

I am on a Photography - 20GB plan. A review of my Plan via my Account page states that I am supposed to have 500 monthly generative credits "as a legacy benefit". But when I review my credits status (in Photoshop, for example) only 275 credits are indicated (currently "115/275" displayed). Can someone help me understand the difference??

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 13, 2026 12:49 PM UTC

    sign out of your cc desktop app

     

    restart your computer

    upon restart, sign back into your cc desktop app

     

    is there still a mismatch?

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    Bill BroughtonAuthor
    Participating Frequently
    Aug 13, 2026 1:12 PM UTC

    Yes. Photshop still shows me just 275 credits…

     

     

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Aug 13, 2026 2:34 PM UTC

    You will likely need to contact Adobe support either by chat or social media to figure this out.

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