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Participating Frequently
August 13, 2026
Question

Generative credits allowance mismatch between Account page and PS status indicator

  • August 13, 2026
  • 3 replies
  • 18 views

I am on a Photography - 20GB plan. A review of my Plan via my Account page states that I am supposed to have 500 monthly generative credits "as a legacy benefit". But when I review my credits status (in Photoshop, for example) only 275 credits are indicated (currently "115/275" displayed). Can someone help me understand the difference??

    3 replies

    kglad
    Community Expert
    Community Expert
    August 13, 2026

    sign out of your cc desktop app

     

    restart your computer

    upon restart, sign back into your cc desktop app

     

    is there still a mismatch?

    Participating Frequently
    August 13, 2026

    Yes. Photshop still shows me just 275 credits…

     

     

    Peru Bob
    Community Expert
    Community Expert
    August 13, 2026

    You will likely need to contact Adobe support either by chat or social media to figure this out.