Generative Fill Credits NOT renewed

Forum|Forum|1 year ago
October 3, 2024
1 reply
397 views

I pay my bill monthly on the 29th. My credits still haven't renewed and it's now the 3rd October!

Now knowing that my credits DO NOT roll over, this means I'm obviously missing out because I have no access to them yet!?

Virtual Assistant is absolutely useless.

Can anyone shed any light on this please?

Windows

This topic has been closed for replies.

Ged_Traynor

Community Expert

@sarahc29760331 you'll need to contact Adobe support about issues with your credits
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Twitter: @AdobeCare https://twitter.com/AdobeCare

S

sarahc29760331Author

Participant

Thanks Ged! 🙂

jane-e

Community Expert

@sarahc29760331

In addition to Ged's good advice, what was your plan's initial billing date?

(You didn't say and it may or may not be the same as your current billing date.)

From Adobe Help:

When do my generative credits renew?

For customers with a paid subscription, generative credits renew each month based on the plan’s initial billing date (For example, if the plan started on the 15th of the month, the credits would renew on the 15th of each month).

https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html#generative-credits-renew

Jane

When do my generative credits renew?

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