Gestion de la formule d'abonnement

Forum|Forum|6 months ago
January 19, 2026
6 replies
100 views

Bonjour,

J'aimerai resilier mon abonnement, mais quand je vais sur la page en question j'ai "impossibgle de charger les données" avec une erreur. Dici quelques jours il va avoir reprendre un abonnement pour un an tout seul que peut on faire ?

Merci à l'équipe.

Web

clr.bbr

Participant

Bonjour, j’ai exactement le même problème, peu importe le navigateur… Aucune solution n’a été apportée ?

kanikas28368183

Community Manager

Hi clr.bbr, we understand how frustrating it can be when you encounter the "Unable to load data" error.

In most cases, this issue is resolved by trying a different browser or by clearing your browser's cache and cookies.

If the problem persists, we recommend contacting our support team for further assistance. You can contact them using the link: https://adobe.ly/4x8ytiI

We hope this helps. Please don't hesitate to reach out if you have any other questions. We're here to support you.

Thanks
^KS

kglad

Community Expert

...and when trying a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

Jeffrey_A_Wright

Legend

Julien, thanks for posting about the problems you are encountering in managing your commitment to Adobe. I am sorry you did not find more value in our services. Have you tried using a different web browser or device to complete the self-cancel steps listed at https://adobe.ly/4qZ8nf5? I don't see anything under your account that would prevent you from ending your commitment. You can find more information on the inability to manage accounts due to connection or security settings errors at https://adobe.ly/49E8h5C. ^JW

P

Pixeldragon

Participating Frequently

Bonjour,

Je travail dans le domaine du web j'ai bien essayé plusieurs browser (je sais que cela peut etre un problème). Malheureusement le probleme reste toujours la depuis 3 jours.

Jeffrey_A_Wright

Legend

Julien, it looks like you have two different accounts, unless you are both different people with exactly the same name. For your next steps, please show this discussion to someone locally who can help you complete the self-cancel steps listed at https://adobe.ly/45ZlEfu. You will want to verify that you are logging in under the correct account unless you plan to end commitments for Julien and Pixeldragon. ^JW

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