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Correct answer Braelen

More than likely the trail date ended before you cancelled the subscription. It's a usual SOP for subscription based software.

If this was before the subscription ended, then you've got me beat.

 

Hope this helps.

3 replies

T
techmahindra276566896gir
Participant
December 21, 2022

I notice a feduction on my back due to Free Trial...my email is [Mod: mail address removed]

 

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467

[This is a public forum, not Adobe support, please do not post personal information]

 

A
Community Expert
AxelMattCommunity Expert
Community Expert
December 21, 2022

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees don't read the comments here regularly.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

See also here: https://community.adobe.com/t5/photoshop/charged-for-free-trial/td-p/10873420?page=1

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Braelen
BraelenCorrect answer
Participating Frequently
May 6, 2020

More than likely the trail date ended before you cancelled the subscription. It's a usual SOP for subscription based software.

If this was before the subscription ended, then you've got me beat.

 

Hope this helps.

A
Community Expert
AxelMattCommunity Expert
Community Expert
May 6, 2020

Please take look here: https://community.adobe.com/t5/photoshop/charged-for-free-trial/td-p/10873420?page=1

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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