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сұлтан_7782
Participant
May 7, 2025
Question

Get refund

  • May 7, 2025
  • 3 replies
  • 156 views

Hello, everyone! I want to return my money, because I've got email that I need to upgrade my payment details due to my card validation date went out. and I think that adobe wouldn't write off money. In addition, 11,19 US dollars for me is big money. And before I've tried trial

3 replies

gupta shivangi
gupta shivangi
Legend
May 7, 2025

Hi @сұлтан_7782,

I can see that you have an active trial for Adobe Express. As per the account details, you have cancelled the subscription already. Have you been charged for the plan yet? 

If yes, please reach out to our support team here: https://adobe.ly/4iKohW5

They'll help you with the solution.


^Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 7, 2025

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 7, 2025

You need to have a valid form of payment before you can cancel a subscription and get a refund.
https://helpx.adobe.com/manage-account/using/update-billing-information.html


Also see here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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