Skip to main content
E
Edgar5C0C
Participant
December 26, 2020
Answered

Getting billed but can't use any program

  • December 26, 2020
  • 1 reply
  • 742 views

For three months I have been paying for a plan. Unfortunately I was able to use it only once and it is about month ago. Today I wanted to use it again BUT I can't. 

 

My Adobe Account says that I don't have any plan. There is no order history or billing history.

 

So... I am paying for not be able to use adobe programs. 

 

Funny thing is, that there is no way to find where I can submit or contact support. It is just cycled way of links with absolutely no result. 

 

Can anyone tell me where I can submit this issue, please?

This topic has been closed for replies.
Correct answer Just Shoot Me

I Edited your above post to remove your name and email address.

 

Are you SURE you are using the correct Adobe ID to Sign into the main Adobe website and check your Account?

Do you actually Remember Signing up for an Adobe Subscription plan?

Do you have Any Conformation email from Adobe stating you have signed up for a subscription?

 

You should look at the image I edited. I placed red boxes around the area you should look at.

Helpful Links and What are my Contact Options.

 

If you do not get a Chat button then it is because you are Not using the correct Adobe ID email address and because of that there is no need to display the Chat Icon. You don't actually have a subscription as far as Adobe is concerned.

 

So Check that you used the Correct email address.

 

The other possibility is someone stole your CC number and signed up for a subscription (and or someone in your household).

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 26, 2020

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

E
Edgar5C0CAuthor
Participant
December 26, 2020

Thanks for quick reply John,

 

the thing is that cookies are allowed, I am signed in but there is no icon you described (or maybe I am just not seeing it after an hour of desperate clicking on the web looking for support.

 

 

[Image Deleted, Edited to remove personmal Info, then ReUploaded with red boxes around areas to look into] Done by Moderator.

Just Shoot Me
Just Shoot MeCorrect answer
Legend
December 26, 2020

I Edited your above post to remove your name and email address.

 

Are you SURE you are using the correct Adobe ID to Sign into the main Adobe website and check your Account?

Do you actually Remember Signing up for an Adobe Subscription plan?

Do you have Any Conformation email from Adobe stating you have signed up for a subscription?

 

You should look at the image I edited. I placed red boxes around the area you should look at.

Helpful Links and What are my Contact Options.

 

If you do not get a Chat button then it is because you are Not using the correct Adobe ID email address and because of that there is no need to display the Chat Icon. You don't actually have a subscription as far as Adobe is concerned.

 

So Check that you used the Correct email address.

 

The other possibility is someone stole your CC number and signed up for a subscription (and or someone in your household).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices