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intelligent_Sunflower2654
Participant
January 27, 2025
Question

Getting billed without active subscription, can't cancel or find any information

  • January 27, 2025
  • 2 replies
  • 142 views

Hello,

I once had an active subscription connected to my school e-mail to verify myself as a student. I cancelled that subscription. I have several times logged into that account to double check that I have no active subscriptions. Everytime I checked on "Orders and invoices" it says that it can't find any orders associated with my account. On "activated devices" it says I have no active devices.

 

I can't find where my card info is stored.  And I can't get access to the Adobe Support. So I have no way besides this to contact someone about me being wrongly billed by Adobe.

2 replies

gupta shivangi
gupta shivangi
Legend
January 31, 2025

Hi @intelligent_Sunflower2654,

We appreciate you sharing this and waiting for the response. I can see that you have an active subscription for CC all apps associated with this email address.

It is active since 2 years 2 months and 9 days. I may not be able to share more details here as this is a public forum. Would you mind starting a private chat session with our support team here: https://adobe.ly/4ghrzPy

Let us know if you have any questions.

 

^Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 27, 2025

if you're not helped here by an adobe employee in the next 24 hours, repost.  otherwise, be wary of scammers sending you an email or private message.  an employee will be indicated by the designation under their screen name (where mine says community expert).

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